This Privacy Policy explains how jk9 collects, uses, stores, and protects your personal data when you use our online casino and sportsbook platform.
Last updated: 11 June 2026
jk9 respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all Malaysian players and users of the jk9 platform at jk9.bio. Please read it carefully before using jk9.
This Privacy Policy describes how jk9 ("jk9", "we", "us", or "our") collects, processes, stores, and protects personal information provided by or obtained from individuals ("you", "Player", "User") who access or use the jk9 online gaming and sportsbook platform available at jk9.bio.
jk9 is committed to handling personal data responsibly and in compliance with applicable data protection regulations, including Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data governance standards applicable under our gaming regulatory framework.
By registering for a jk9 Account, logging in to jk9, or using any service offered on the jk9 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use jk9.
jk9, operating the platform at jk9.bio, is the data controller responsible for your personal data collected through the jk9 platform. For all data protection enquiries, you may contact us at the email address set out in Section 14 of this Privacy Policy.
Where jk9 engages third-party service providers to process personal data on our behalf (as data processors), jk9 remains responsible for ensuring that such processing is carried out in accordance with this Privacy Policy and applicable data protection law.
jk9 collects personal data in the following categories:
3.1 Registration & Identity Data. When you create a jk9 Account, we collect your full name, date of birth, email address, residential address in Malaysia (including state and postcode), username, and password (stored in encrypted form). We may also collect a copy of your government-issued identity document (e.g., MyKad or passport) as part of our identity verification process.
3.2 Financial Data. To process deposits and withdrawals in Malaysian Ringgit (MYR), jk9 collects information about the payment method you use, including your registered Touch 'n Go eWallet number, Boost account identifier, or Malaysian bank account details (institution name, account number). jk9 does not store full card numbers or CVV/CVV2 data.
3.3 Gameplay & Transaction Data. jk9 maintains records of all gaming activity associated with your Account, including bet history, game type, stake amounts, winnings, bonuses used, and transaction timestamps. This data is required for regulatory compliance and dispute resolution.
3.4 Technical & Device Data. When you access jk9, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, and time zone. This data is used for security monitoring, fraud prevention, and platform optimisation.
3.5 Communications Data. If you contact jk9 support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and your Account identifier, for service quality and dispute resolution purposes.
3.6 Responsible Gaming Data. Where you interact with jk9's responsible gaming tools (setting deposit limits, requesting self-exclusion, etc.), jk9 records this data to enforce your chosen restrictions and to meet our regulatory obligations.
jk9 uses the personal data we collect for the following purposes:
jk9 processes your personal data on the following legal bases:
jk9 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients:
All third parties with whom jk9 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
7.1 jk9 uses cookies and similar tracking technologies on the jk9 platform to enable core functionality (such as maintaining your logged-in session), analyse usage patterns, and deliver relevant content.
7.2 The following categories of cookies may be used on the jk9 platform:
7.3 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the jk9 platform.
8.1 jk9 retains your personal data for as long as your jk9 Account remains active and for such period thereafter as may be required by applicable law or legitimate business necessity.
8.2 Regulatory and AML obligations typically require jk9 to retain transaction records, identity verification documents, and gameplay data for a minimum period of five (5) to seven (7) years following the closure of a jk9 Account.
8.3 Communications data (live chat transcripts, email correspondence) is retained for a period of two (2) years from the date of the communication.
8.4 Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with jk9's data disposal procedures.
9.1 jk9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
9.2 Notwithstanding the above, no data transmission or storage system is completely secure. If you become aware of any unauthorised access to your jk9 Account or any security vulnerability affecting the jk9 platform, please contact us immediately at [email protected].
Subject to applicable data protection law, including Malaysia's Personal Data Protection Act 2010, you have the following rights in respect of your personal data held by jk9:
To exercise any of the above rights, please submit a written request to jk9 at [email protected]. jk9 will respond to all verified requests within thirty (30) days.
jk9 strictly prohibits access by persons under the age of 21. jk9 does not knowingly collect personal data from any individual under the age of 21. If jk9 becomes aware that personal data has been collected from a person under 21, that Account will be immediately closed and the data deleted or returned to the verified payment source in accordance with jk9's Terms & Conditions. If you believe a minor may have created a jk9 Account, please contact us immediately at [email protected].
The jk9 platform does not contain links to external third-party websites in its core navigation. Where any third-party content providers (such as game studios) are accessible through the jk9 platform, your interaction with their content may be subject to the privacy policies of those providers. jk9 is not responsible for the privacy practices of third-party game content providers beyond the data processing agreements in place between jk9 and those providers.
13.1 jk9 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via Account notification or email prior to the amendments taking effect. The effective date of the current version is displayed at the top of this page.
13.2 Your continued use of jk9 following the publication of any amendment to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jk9, please contact us:
jk9 support is available in English and Bahasa Malaysia. All data protection requests will be handled by jk9's designated data protection contact.
All data between your device and jk9 is encrypted using TLS — the same security standard used by Malaysian banks like Maybank and CIMB.
jk9 stores your Account password using one-way cryptographic hashing. Your actual password is never readable by jk9 staff or systems.
jk9 employee access to personal data is governed by strict role-based access controls. Only personnel who need data to perform their function can view it.
jk9's data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international gaming authority data standards.
jk9 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only as described in this Privacy Policy.
jk9 conducts regular security assessments, including penetration testing of its platform infrastructure, to identify and address potential vulnerabilities before they can be exploited.
Play at jk9 with confidence — TLS-encrypted, PDPA-aligned, and committed to responsible data handling for every Malaysian player.
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